Refund and Cancellation Policy
This starter policy distinguishes unconfirmed inquiries from any later confirmed transaction.
Inquiry cancellation
An inquiry may be withdrawn before fulfillment is approved.
Confirmed transactions
Cancellation eligibility depends on status and whether processing or shipment has begun.
Research materials
Handling, integrity, and chain-of-custody considerations may limit return eligibility. Applicable terms must be provided before fulfillment.
Errors or damage
Contact NEXAGEN promptly with relevant details if a confirmed shipment appears incorrect or damaged.